🚗Insurance claims liability

Use case: This tool can derive liability in motor insurance claims and is designed for use at First Notification of Loss (FNoL).

End-user: Insurance contact centre staff.

Solution: Rainbird was integrated with a custom web application used by the contact centre staff. When questions were asked by Rainbird, the possible answers would be rendered as images in the front-end to deliver an optimal user experience.

Expertise: Replicates the decision making made by liability claims handlers and loss adjustors.

Data: Data is stored in the Rainbird knowledge map, with any additional case-specific data being provided by the end user at runtime.

Questions from Rainbird rendered as images in a custom web-app