# Insurance claims liability

**Use case:** This tool can derive liability in motor insurance claims and is designed for use at First Notification of Loss (FNoL).

**End-user:** Insurance contact centre staff.

**Solution:** Rainbird was integrated with a custom web application used by the contact centre staff. When questions were asked by Rainbird, the possible answers would be rendered as images in the front-end to deliver an optimal user experience.

**Expertise:** Replicates the decision making made by liability claims handlers and loss adjustors.

**Data:** Data is stored in the Rainbird knowledge map, with any additional case-specific data being provided by the end user at runtime.

<figure><img src="/files/eoS6Ms7pAP3MTDrzdcQv" alt="" width="375"><figcaption><p>Questions from Rainbird rendered as images in a custom web-app</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.