> For the complete documentation index, see [llms.txt](https://docs.rainbird.ai/rainbird/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rainbird.ai/rainbird/getting-started/use-cases/insurance-claims-liability.md).

# Insurance claims liability

**Use case:** This tool can derive liability in motor insurance claims and is designed for use at First Notification of Loss (FNoL).

**End-user:** Insurance contact centre staff.

**Solution:** Rainbird was integrated with a custom web application used by the contact centre staff. When questions were asked by Rainbird, the possible answers would be rendered as images in the front-end to deliver an optimal user experience.

**Expertise:** Replicates the decision making made by liability claims handlers and loss adjustors.

**Data:** Data is stored in the Rainbird knowledge map, with any additional case-specific data being provided by the end user at runtime.

<figure><img src="/files/eoS6Ms7pAP3MTDrzdcQv" alt="" width="375"><figcaption><p>Questions from Rainbird rendered as images in a custom web-app</p></figcaption></figure>


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