# Fraud identification

**Use case:** This tool can identify different types of credit card fraud based on account activity and transactional behaviour.

**End-user:** Fraud case handlers.

**Solution:** a Rainbird agent was deployed that case handlers could use to ask about an account or transaction. The Rainbird Knowledge Map was connected to a datasource to retrieve the relevant account or transaction data, resulting in the case handler not being asked to provide the data themselves. 

**Expertise:** Replicates the expertise and decision making ability of fraud case handlers at financial companies.

**Data:** Data is stored in the Knowledge Map, with case-specific data being stored and retrieved from a datasource at runtime.

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