💰Fraud identification

Use case: This tool can identify different types of credit card fraud based on account activity and transactional behaviour.

End-user: Fraud case handlers.

Solution: a Rainbird agent was deployed that case handlers could use to ask about an account or transaction. The Rainbird Knowledge Map was connected to a datasource to retrieve the relevant account or transaction data, resulting in the case handler not being asked to provide the data themselves.

Expertise: Replicates the expertise and decision making ability of fraud case handlers at financial companies.

Data: Data is stored in the Knowledge Map, with case-specific data being stored and retrieved from a datasource at runtime.